[24SS] UNISEX Ice Pack Navy 071789880

[Returns and exchanges]

●The deadline for returning the product is within 7 days of the arrival date. Please ship the product within 7 days, including the day you received it. Please note that we cannot accept returns after 7 days.

●For both returns and exchanges , please contact us in advance with the reason for return. Please contact us via the "Contact Us" form or by phone (052-835-5748). If you return the item without contacting us, we may refuse to accept it.

●Customers are responsible for the round-trip shipping costs for returns/exchanges due to customer reasons.

●If the product itself is defective, it can only be exchanged for the same color and size. (If the product is out of stock, a refund will be provided.)

●Products purchased other than from the online store can only be returned at the store where they were purchased. Please call the store where you purchased the product directly.

For more information about our return and exchange policy, please see our FAQ .

The ZOY official website offers free gift wrapping for presents.
●If you would like wrapping, please click on the "Order Notes" section in your shopping cart and enter the details.
●If you purchase multiple items, please fill in the details about the wrapping method, such as "I would like them wrapped together" or "I would like them wrapped individually."
●The product will arrive packaged.
●Due to their size, caddy bags/Boston bags will be packaged simply.
●Please note that we may not be able to accommodate your request for gift wrapping after you have completed your order.
●We are unable to provide wrapping after the item has been shipped.
●We do not sell wrapping materials alone.

▪You may not receive a notification email for the following reasons:
・The email address is incorrect. ・The email has been sorted into the spam folder. ・The email reception settings are set to reject the email.

▪In addition, if you have registered a carrier email address (e.g. docomo, au, SoftBank, etc.), you may not receive order completion notifications or shipping notifications. If this applies to you, please check the following.
・Please register an email address that allows you to confirm receipt, such as Gmail or Yahoo! Mail.
・If you have not received the email in your spam folder, please contact us using a different email address and filling in your name, phone number, and the email address used when placing your order via the inquiry form .

We apologize for any inconvenience this may cause and appreciate your cooperation.