We provide free gift wrapping for presents.
<<If you would like gift wrapping>>
There will be an "Order Note" displayed in your cart.
Click on it and fill in the details in the space provided.
<For those who purchased multiple items>
"Request for bulk wrapping"
"Individual wrapping required"
Please provide detailed packing instructions.

◆The product will arrive packaged.
◆Due to their size, caddy bags and Boston bags will be packaged simply.
◆Please note that we may not be able to accommodate your gift request even if you have already completed your order.
◆We are unable to provide wrapping after the item has been shipped.
◆We do not sell wrapping materials alone.

Currently, you can pay by the following methods:
・Credit card payment ・Shop Pay
・Apple Pay
・Google Pay
・Smartphone payments (PayPay / LINE Pay / Merpay)
・Rakuten Pay・au PAY
・Convenience store payment/bank transfer

The following credit cards are available:
VISA / Mastercard / American Express / JCB

*Payment can only be made in one lump sum the following month.
*We only accept credit cards in the name of the person placing the order.
*If there are any errors in the information you have entered, we may contact you by email or phone to confirm.
* Closing dates and deduction dates vary depending on the credit card company.
*A fee may be charged, so please check in advance before using the service.

There is an "Order Notes" display in the shopping cart, so please tap on it and write in the field that you would like a receipt.

Please also include any requests regarding the recipient's name, notes, etc.

Please note that, as a general rule, we cannot accept any changes to your order after it has been placed.

Once your order is complete, a confirmation email will be sent automatically.
If you do not receive an email, please check the following:
◆The email address is incorrect ◆It has been sorted into the spam folder ◆Your receiving settings are set to reject the email

In addition, if you have registered a carrier email address (e.g. docomo, au, SoftBank, etc.), you may not receive order completion notifications or shipping notifications. If this applies to you, please register an email address that allows you to confirm receipt, such as Gmail or Yahoo! Mail.

<<If you wish to have your item resent>>
Please prepare an email address that can receive emails and contact us using the inquiry form , including your name, phone number, and order number.

We apologize for any inconvenience this may cause and appreciate your cooperation.

Shipping costs are 600 yen (tax included) nationwide (1,200 yen (tax included) for some areas including Hokkaido, Okinawa, and remote islands).
However, shipping will be free for orders totaling 20,000 yen or more (tax included).

We usually ship within 5 business days from the date of your order.
*May vary depending on delivery destination.

There may be delays due to high order volume, so please contact us if you are in a hurry.

Please refer to the estimate of delivery times by region below.
●Honshu: Approximately 1 to 2 days●Shikoku and Kyushu: Approximately 2 to 3 days●Hokkaido and Okinawa: Approximately 3 to 4 days

*The above number of days is only an estimate and arrival may be delayed depending on the shipping situation, etc.

We will send you a "Shipping Completion Email" as soon as the shipping arrangements have been completed.

If you do not receive an email, please check the following:
◆The email address you registered is incorrect. ◆The email has been sorted into the spam folder. ◆Your email reception settings are set to reject emails.

In addition, if you have registered a carrier email address (e.g. docomo, au, SoftBank, etc.), you may not receive order completion notifications or shipping notifications. If this applies to you, please register an email address that allows you to confirm receipt, such as Gmail or Yahoo! Mail.

If you have any questions about shipping, please contact us via inquiry or phone (052-835-5748).
We apologize for any inconvenience this may cause and appreciate your cooperation.

We do not accept returns or exchanges for products that cannot be confirmed as having been purchased from the ZOY official online store, or for reasons other than those listed below.

・If you receive a product that is different from the one you ordered ・If the product is defective

*If the delivered product is defective or incorrectly delivered, we will cover the shipping costs for the return.
*Please note that we may not be able to accept returns depending on the reason for the return.

[Returns and exchanges]
◆The deadline for returning the product is within 7 days from the date of arrival.
Please ship your item within 7 days of receiving it.
Please note that we cannot accept returns after 7 days.
For returns/exchanges, please contact us in advance with the reason for return.
If you return the item without contacting us, we may refuse to accept it.
"Inquiry form" / Phone (052-835-5748)
◆Customers are responsible for shipping costs for returns/exchanges due to their own reasons.
◆If the product itself is defective, it can only be exchanged for the same color and size. (If the product is out of stock, a refund will be provided.)
◆Products purchased other than from the online store will only be available at the store where they were purchased.
Please call the store where you purchased the product directly.


Please note that we cannot accept returns in the following cases:
・Products that have been used, washed or altered ・Products that have acquired an odor, scratches or stains while in the customer's possession ・Products with missing accessories or product packaging (bags, cases, shoe boxes, etc.) or damaged ・Products with missing product tags or labels ・Hygiene products such as socks, masks, leggings, etc. ・Products that are out of stock (in this case, a refund will be processed)
- Products purchased for the purpose of resale (including cases where we determine that the purpose is resale)

[Notes]
- Please note that if the condition of the product (including tags, boxes, and accessories) when you return it to us is significantly different from when it was delivered, we may not be able to accept the return.
-If there is an outer box, the box is also part of the product, so we will not be able to accept returns if you return the product with the shipping label attached directly.
- When trying on items, please be careful not to get any perfume, makeup, cigarette smells, etc. on them.
・Please make sure to try on shoes indoors.
・Please note that if you use a coupon when placing an order, the item will not be eligible for return or refund.
- Please note that if you return an item for your own reasons or if you return only part of your order, shipping and handling fees will not be refunded.