Thank you for your continued patronage of the ZOY Official Online Store.
Please note that during the New Year holiday period,
we will be closed for
【shipping, returns/exchanges, and inquiries】
as detailed below.
We apologize for any inconvenience this may cause
and appreciate your understanding and cooperation.
Please note that online orders can be placed as usual
during the holiday period.
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■ Regarding product shipping
【Shipping Holiday Period】
Saturday, December 27th – Friday, January 2nd
*Orders received during the holiday period will be shipped sequentially starting
Saturday, January 3rd.
*Due to increased shipping volume and courier congestion,
delivery may take longer than usual.
*Even if a specific delivery date and time is requested,
we may not be able to accommodate it.
*If your order includes back-ordered items,
shipping will commence sequentially from Monday, January 5th.
We appreciate your understanding.
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■ Regarding returns and exchanges
【Service Holiday Period】
Tuesday, December 30th – Sunday, January 4th
*Inquiries regarding returns and exchanges received during the holiday period
will be answered sequentially starting from 10:00 AM on Monday, January 5th.
*Depending on the nature of the inquiry,
it may take some time to respond.
*Returns sent without prior notification
may not be processed.
Please be sure to contact us via the inquiry form
or by phone during business hours in advance.
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■ Regarding customer support
【Service Holiday Period】
Tuesday, December 30th – Sunday, January 4th
*Inquiries received during the holiday period will be addressed sequentially starting
from 10:00 AM on Monday, January 5th.
*Inquiries will be handled in the order they are received,
so there may be a delay in response.
*Telephone inquiries will also be suspended during the holiday period.
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Thank you very much for your patronage of the ZOY Official Online Store in 2024.
We look forward to your continued support
in the coming year.
